Terms of Supply



1  Formation of the Contract

1.1 These terms of supply apply to all services supplied by Four Paws Hotel, Collier Row Road, Romford, Essex, RM5 2BH.

1.2 No contract exists between you and FPH for the supply of any services until Crosskeys has received and accepted your order, is in receipt of the deposit in accordance with clause 3.1 and sends you confirmation in writing or by email to the address or email address you have given (.Order Confirmation.). Once FPH does so, there is a binding legal contract between us.

1.3 The contract is subject to your right of cancellation (see below).

1.4 FPH may change these terms of supply without notice to you in relation to future supplies of any services.

2. Description and Price of the Services

2.1 The description and price of the services you order will be as shown in FPH current brochure or on www.fourpawshotel.co.uk (the .Site.) at the time you place your order.

2.2 If the services you order require a date on which the services are to be supplied (.Training Courses.), the dates of the Training Courses are subject to availability. If on receipt of your order your proposed dates are not available, FPH will inform you as soon as possible, and rearrange with you suitable dates for the Training Course prior to issuing an Order Confirmation.

2.3 Following the issue of the Order Confirmation, you may change the dates of a Training Course without incurring any extra cost.

2.4 Every effort is made to ensure that prices shown in FPH current catalogue or shown on its web site are accurate at the time you place your order. If an error is found, FPH will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order.

2.5 The price of the services are exclusive of VAT.

3. Payment

3.1 You will pay a £100 deposit on placing your order and the remainder of the price on completion of the Training Course.

3.2 Payment for the services can be made by any method shown in FPH current catalogue or shown on its web site at the time you place your order.

4. Your Obligations

4.1 Prior to attending any Training Course, you must:

a) Ensure that your dog has a current canine vaccination/booster certificate covering distemper, infectious canine hepatitis, adenovirus,

parvovirus, parainfluenza, leptospira canicola and leptospira icterohaemorrhagiae; and

b) disclose to FPH all details of any medical treatment that your dog is receiving or has received in the previous 12 months.

5. Performance of the Services

5.1 FPH will NOT be responsible for any vets’ fees during the dog’s stay.

Any health problems will be dealt with by our Veterinary Surgeons of which payment will need to be received before collecting your dog.

Please let us have details of your Pet insurance Scheme.

5.2 FPH reserves the right to cancel or cease your dog’s Training Course should the dog prove to be unsuitable for training, or in the extreme case where there is a conflict of interest with the dog owner in the sole judgement of FPH. In these circumstances FPH will waive any training fees but reserve the right to recover any previously agreed transport costs.

5.3 You may leave up to a maximum of 3 of your dog’s personal toys with the dog during a Training course but these are left at your risk and FPH will not be held responsible for the return of these toys at the end of the Training Course.

6. Your Right of Cancellation

6.1 Subject to clause 6.2, you have the right to cancel the contract at any time up to the end of seven working days after you receive the Order Confirmation. A working day is any day other than weekends and bank or other public holidays.

6.2 Unless agreed by FPH, you will not have the right to cancel the contract once performance of the services has commenced.

6.3 To exercise your right of cancellation, you must give written notice to FPH by hand or post, fax or email, at the address, fax number or email address shown below, giving details of the services ordered.

6.4 Once you have notified Crosskeys that you are cancelling the contract, FPH will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the services.

7. Use of the Site and Materials

7.1 FPH grants to you a personal, non-transferrable and non-exclusive licence to use the Site and the Materials to:

7.2 You acknowledge that all intellectual property in the Site and the Materials belongs to, or is licensed to FPH.

7.3 Crosskeys give you no warranty or assurance about the Site or its contents. Whilst FPH do endeavour to maintain the accuracy and the quality of the Materials on the Site, they may be incorrect or out of date. Therefore, you should not rely on the information on FPH Site as being up to date. Materials are not intended to constitute advice of any sort.

7.4 FPH is providing the legal information on the Site for information purposes only and any use you make of the Materials is at your own risk. You should not place any reliance on the information provided.

7.5 It is FPH policy to respect the privacy of its customers. Crosskeys will not disclose customer information unless it is specifically required to do so by law, or in response to a valid, legal request by a law enforcement or governmental authority or as may otherwise be authorised by you.

7.6 FPH shall adhere to the privacy policy referred to in this clause 7 and by agreeing to these terms and conditions, you are also explicitly consenting to FPH handling your information as provided under this policy.

7.7 By accepting these terms and conditions, you acknowledges that, FPH (or others acting on its behalf) must store, host, and otherwise process your information.

7.8 Without limiting other remedies, FPH may immediately issue a warning to you or terminate your licence to access or use the Site:

7.9. if you are in breach of any of these conditions or of the documents it incorporates by reference;

8. Warranties and Liability

8.1 FPH warrants that the Services will be provided in accordance with the FPH Set Standard set out in the FPH web site and brochure. FPH will demonstrate the Set Standards on FPH premises at the conclusion of the Training Course but FPH gives no warranties or guarantees that the Set Standard will be achieved by or at any time thereafter. Provided that you follow the recommended after care programme and seek the FPH support services as necessary, FPH will use reasonable endeavours to assist you to achieve the Set Standard.

8.2 All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the contract. This does not affect your statutory rights.

8.3 FPH shall have no liability to you for any reason arising from any Material or instructions supplied by you which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of yours.

8.4 FPH shall not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of FPH obligations in relation to the services, if the delay or failure was due to any cause beyond FPH reasonable control.

8.5 Nothing in these terms of supply in any way excludes or restricts FPH liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be restricted. Nor does it affect your statutory rights.


8.6 Subject to the remainder of this clause 8:

a) FPH total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance of this contract shall be limited to the Price paid by you for the Services; and

b) FPH shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the contract.

8.7 You shall be liable to FPH for any loss or damage to the FPH premises caused by your negligence or default.

9. Entire Agreement

9.1 This contract is the entire agreement between you and FPH on the subject matter contained herein and supersedes all representations, communications and prior agreements between the parties in that regard.

9.2 You acknowledge that upon entering into this contract you do not rely and have not relied on any representation (whether negligent or innocent), statement or warranty made or agreed to by any person (whether a party to this contract or not) except those expressly referred to in this contract.

10. Applicable Law

These terms of supply and the supply of the goods will be subject to English law, and the English courts will have exclusive jurisdiction in respect of any dispute arising from the contract.

Contact Details

FPH Training & Behaviour Centre Crosskeys Petcare Centre, Collier Row Road, Romford, Essex, RM5 2BH

Telephone: 020 8599 3317

Fax: 020 8599 6177


Association of Pet Dog Trainers

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